At times you may find that the quality of the video or sound is choppy. If the entire class is experiencing a frozen screen or choppy sound, the admin and instructor will work diligently to resolve the problem. We appreciate your patience in the event that this happens during a class.

On the other hand, if you have individual livestream quality issues, you can try these steps to resolve your connection issues:

What kind of network are you using?

- If it is a 3G, 4G, or LTE: The audio and video streaming quality will be much more effective over a home network. Can you try connecting to WiFi or DSL?

- If you are connected on Wifi: continue with the following steps:

Click the small green bar at the top right corner of the screen, next to “Help”. Check what your connection status is.

If your quality is “poor” that means you may need to improve your internet speed:

• The best solution is to plug your internet (LAN) cable from the router directly into your laptop instead of using a wireless connection.
• Sitting in the same room as the router may help.
• Is anyone else on your network livestreaming, downloading large files or doing something else that may be heavily dominating your network?
• Go to http://www.speedtest.net/ to do a speed test. Viewers should have at least 2 mbps downstream bandwidth for the best experience. You may need to contact your internet provider and request a better package.

 If your quality is “excellent” or “good”, but you are still experiencing issues, please try the next steps:

• The best solution is to plug your internet (LAN) cable from the router directly into your laptop instead of using a wireless connection.
• Sitting in the same room as the router may help.
• Do you have another Ribaat classroom open in another window? If yes, you will need to keep only one open.
• You can try switching browsers. For example if you if you are using Internet Explorer, please switch to Mozilla Firefox, Chrome or Safari.
• Try closing the classroom window and opening a new one.
• Can you try restarting your computer?
• Try clearing your browser’s cookies/cache (you can find steps on how to do this by doing a google search – it differs from one operating system to another)

Drastic measures:

• Do you have a second computer you can try?
• Do you have a smart phone, iPad or tablet? If so, you can try downloading the free Adobe Connect app and opening the link from there. *Recordings of the class can be watched through the Puffin browser on mobile devices.*
• If you are still having issues after this, please email registration@rabata.org to inform us of your issue.
• If you miss on part or all of a class due to technical issues, you will be able to view the recording inshallah. 
• The router firewall may be blocking the necessary RTMP port. You may need to disable the firewall or use a VPN. 

If your microphone and/or headphones are not working:

• Try to exit the classroom and open it again. (i.e., plug the headphones and microphone in before entering the classroom.)
• Try using a different browser.